Zimbabwe's government has declared "No Refund" signs illegal, warning retailers and "runners" that they face prosecution. The move follows the launch of the Consumer Protection Policy (2026-2030), which aims to protect shoppers from unfair trade practices.
Industry and Commerce Minister Mangaliso Ndlovu says the signs are "legally void" and consumers have the power to report errant businesses. The policy targets sectors like electronics and retail, where complaints have surged.
Exceptions apply only for health products, due to safety concerns. The policy also tackles counterfeit goods and substandard imports.
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